This policy is issued by RAJENDER TRADER, a proprietorship firm, operator of Rajender Mart, and forms part of our Terms and Conditions. It sets out how to cancel an order, how to return a delivered item, who bears the cost, and when the money reaches you. Nothing here limits your rights under the Consumer Protection Act, 2019.
The policy in short
| Situation | What happens |
|---|---|
| Order not yet dispatched | Cancel free of charge. Refund initiated within two working days of the cancellation. |
| Order delivered, item unworn | Return within 7 days of delivery. Full refund of the item value. |
| Item damaged, defective or wrong | Tell us within 48 hours of delivery. Free collection, and replacement or full refund at your choice. |
| Return shipping | Paid by us on every accepted return. |
| Refund credited | Within five to seven working days of the return passing inspection. |
Cancelling before dispatch
An order may be cancelled in full or in part, at no charge, at any time before it is dispatched. Write to us at info@rajendermart.com with the order number, or telephone us during working hours. Because we dispatch within one working day of confirmation, a cancellation request is best sent as soon as you decide.
Where the order was paid by UPI, we initiate the refund within two working days of accepting the cancellation, and it is credited within five to seven working days after that. A Cash on Delivery order that is cancelled before dispatch involves no money at all, so there is nothing to refund.
We may also cancel an order before dispatch — if the item proves unavailable, if the listing carried a manifest error, or if we suspect fraud. If we do, we tell you why and refund every rupee already paid, in full.
Cancelling after dispatch
Once a parcel has left us it cannot be cancelled in transit. You have two options:
- Refuse the delivery. The parcel returns to us and we refund the order in full, without a deduction, once it is back with us.
- Accept it and return it. Take delivery and start a return under this policy within the 7-day window.
The return window
You have 7 days from the date of delivery to tell us you want to return an item. The date of delivery is the date recorded by the courier. It is the date you notify us that matters, not the date the parcel gets back to us — as long as you tell us inside the window, a collection that happens later is still covered.
Requests made after the window has closed cannot be accepted as ordinary returns, but write to us anyway: a manufacturing defect that appears later is dealt with under the section on damaged and defective items.
What can be returned
An item is eligible for return where all of the following are true:
- It is unworn and unwashed, and carries no stain, mark, scent, alteration or damage.
- All original tags and labels are attached and intact.
- It is returned in its original packaging, with any accessory, belt or spare button that came with it.
- The return was notified to us within 7 days of delivery.
Trying a piece on to check the fit is expected and does not affect eligibility. Wearing it out does.
What cannot be returned
- Innerwear, socks and any item sold sealed on hygiene grounds, once the seal is broken.
- Items altered, monogrammed or made to your measurements.
- Items clearly marked on the product page as a final sale.
- Items returned without tags, or in a condition indicating they have been worn or washed.
- Free items and gifts issued with an order, which must be sent back with it if the order is returned in full.
These exclusions do not apply where the item was damaged, defective or not what you ordered.
Who pays for return shipping
The one case where a cost falls to you is a return we decline under the section below — for example an item sent back worn or without tags. There, we return the item to you at our cost once, and no refund is due.
How to start a return
Write to us at info@rajendermart.com within the return window with:
- Your order number, as shown on the confirmation email and on the tracking page.
- The name registered on the order and a mobile number the courier can reach.
- Which item or items you are returning, and the size.
- The reason — a line is enough, and we do not ask you to justify a change of mind.
- A photograph of the item where it arrived damaged, defective or incorrect.
We reply within one working day with a return reference and the collection arrangement. Please keep the item in its original packaging until then, and do not send anything back before we confirm, so the parcel can be matched to your order.
Collection and inspection
A reverse pickup is normally arranged within three working days of the return being approved. The courier makes up to three attempts; hand over the item in its original packaging with the return reference written on the outside.
When the parcel reaches us it is inspected against the conditions above, within two working days of arrival. If it passes, the refund is initiated the same day. If it does not, we photograph the item, tell you what we found, and return it to you at our cost.
Refund timelines and method
Refunds are made to the method you paid with. We do not issue store credit in place of a refund unless you ask us to.
| Paid by | Refunded to | Credited within |
|---|---|---|
| UPI | The same UPI ID or bank account used for the payment | Five to seven working days from initiation |
| Cash on Delivery | A bank account in the order holder's name, by NEFT. We ask for the details when the refund is approved | Five to seven working days from receipt of the account details |
We send you the refund reference by email as soon as the refund is initiated. Once initiated, the time taken to appear in your account is in the hands of the banks, and a delay there is outside our control. If a refund has not reached you within ten working days of our confirmation, send us the reference and we will chase it.
Refunds are made of the full amount paid for the returned item. Since shipping is free on every order, there is no shipping charge to withhold, and Cash on Delivery carries no fee to deduct. Where a discount or coupon applied to the order, the refund is of the amount actually paid for that item.
Exchanges
We exchange for a different size in the same style, subject to that size being in stock. Follow the same steps as a return and tell us the size you want instead. The replacement is dispatched, free of charge, once the original item has arrived and passed inspection. If the size you want has sold out by then, we refund you in full instead.
We do not exchange one style for another. Return the first and place a fresh order for the second.
Damaged, defective or wrong items
If a parcel arrives damaged, if an item is defective, or if we sent the wrong item or size, tell us within 48 hours of delivery and attach a photograph of the item and of the outer packaging. We arrange a free collection and, at your choice, replace the item or refund it in full. Refunds in these cases are initiated as soon as the return is collected, without waiting for inspection.
Where a parcel is visibly damaged or has been opened before it reaches you, you are entitled to refuse it at the door. Refusing it is the cleanest outcome and does not affect your refund.
Undelivered and refused parcels
Where a parcel is returned to us undelivered — because the address was incomplete, nobody was available across three attempts, or the parcel was refused — we contact you to agree what to do. You may have it sent out again at no cost, or cancelled and refunded in full. A prepaid order that we cannot re-deliver is refunded within two working days of the parcel reaching us.
Repeated refusal of Cash on Delivery parcels may lead us to decline that payment method for future orders from the same address, as set out in our Terms and Conditions.
When we may decline a return
- The request was made after the 7-day window closed.
- The item comes back worn, washed, altered, stained or without its tags.
- The item is not the item that was sent, or is missing parts that came with it.
- The item falls within the exclusions listed above.
A declined return is photographed, explained to you in writing, and sent back to you at our cost. We will not simply hold the item.
Complaints and escalation
If a refund is late, or a return has been handled in a way you disagree with, start with customer care:
- Email info@rajendermart.com.
- Telephone 8871553298, Monday to Saturday, 10:00 to 19:00 IST.
- Use the contact form and choose the returns subject.
If that does not settle it, escalate to our Grievance Officer, RAJENDER KUMAR, at grievance@rajendermart.com. Grievances are acknowledged within 48 hours and resolved within 30 days. The full route, including the consumer authorities you may approach, is on the Grievance Redressal page.
Governing law
This policy is governed by the laws of India, and any dispute arising under it is subject to the exclusive jurisdiction of the competent courts in India.
- Issued by
- RAJENDER TRADER, a proprietorship firm
- Registered office
- OFFICE NO 8 SECOND FLOOR, A-43, NOIDA, Sector 2, Noida, Gautambuddha Nagar, Uttar Pradesh, 201301.
- GSTIN
- 09KMUPK9120F1ZF