Grievance Redressal
If something has gone wrong and customer care has not put it right, take it to the officer named here. Every grievance is acknowledged within 48 hours and resolved within 30 days, and you are told in writing what was decided and why.
Last updated 7 August 2026
Published by RAJENDER TRADER, a proprietorship firm, under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020, and section 13 of the Digital Personal Data Protection Act, 2023.
Grievance Officer
RAJENDER KUMAR
for RAJENDER TRADER — Rajender Mart
- Name
- RAJENDER KUMAR
- Telephone
- 8871553298
- Address
- OFFICE NO 8 SECOND FLOOR, A-43, NOIDA, Sector 2, Noida, Gautambuddha Nagar, Uttar Pradesh, 201301.
- Hours
- Monday to Saturday, 10:00 to 19:00 IST
How to raise a grievance
Most matters are settled by customer care in a single exchange, so start there. Where a complaint is already with customer care and unresolved, or where it concerns the handling of your personal data, address it to the Grievance Officer directly.
Write to grievance@rajendermart.com. Email is the fastest route and gives you a written record of the reference number we issue.
Call 8871553298 during working hours. A grievance raised by telephone is logged and confirmed to you in writing.
Use the contact form and choose the grievance subject. It reaches the same desk and is escalated automatically.
Address it to the Grievance Officer at OFFICE NO 8 SECOND FLOOR, A-43, NOIDA, Sector 2, Noida, Gautambuddha Nagar, Uttar Pradesh, 201301.. Please include an email address or telephone number so we can reply.
- 01Your full name and the mobile number registered against the order.
- 02The order number, where the complaint concerns a specific order.
- 03A plain description of what went wrong, and when.
- 04Photographs, where the complaint concerns a garment or a parcel.
- 05Any earlier correspondence with customer care on the same matter.
- 06The outcome you are asking for — refund, replacement, correction or an answer.
What happens, and by when
These timelines are commitments, not targets. If a matter needs longer than 30 days because it depends on a courier or a bank, we tell you before the 30 days are up, explain why, and give a revised date.
Acknowledged
We confirm receipt in writing and issue a reference number. The complaint is assigned to the Grievance Officer, who owns it from that point.
Investigated
We examine the order record, the courier scans, the payment trail and anything you have sent us, and come back with our findings and a proposed resolution.
Resolved
The matter is closed with a written decision setting out what was found, what we are doing about it, and what to do next if the answer does not satisfy you.
If we still have not put it right
You are entitled to take the matter outside this business at any time, and using this procedure first does not limit that right. The following authorities are open to you.
Call 1915, or file online at consumerhelpline.gov.in. Operated by the Department of Consumer Affairs, Government of India.
District, State or National, depending on the value of the claim. A complaint may be filed electronically at edaakhil.nic.in.
For a complaint about how your personal data has been handled, once you have raised it with our Grievance Officer, under the Digital Personal Data Protection Act, 2023. See our Privacy Policy.
Conditions of this procedure
Confidentiality. A grievance is handled in confidence. Personal data you send is used only to investigate and resolve the matter, and is retained in line with our Privacy Policy.
Anonymity. We cannot investigate an anonymous complaint about an order, because we cannot match it to a record. Ask us to keep your name confidential and we will limit it to those handling the matter.
Good faith. The Digital Personal Data Protection Act, 2023 requires that a grievance not be false or frivolous. We treat every complaint as made in good faith unless the record plainly shows otherwise.
Governing law. This procedure is governed by the laws of India. Judicial proceedings arising from a grievance are subject to the exclusive jurisdiction of the competent courts in India, without affecting your right to approach a consumer forum.
Registered entity. RAJENDER TRADER, a proprietorship firm, OFFICE NO 8 SECOND FLOOR, A-43, NOIDA, Sector 2, Noida, Gautambuddha Nagar, Uttar Pradesh, 201301.. GSTIN 09KMUPK9120F1ZF.
Customer care, first. Before escalating, try info@rajendermart.com or 8871553298. Most complaints are settled there within a working day.